What To Expect During Your Visit

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At Pacifica Hotels, the health and safety of our guests and team members is our primary concern. We have crafted a suite of measures and processes dedicated to ensuring the cleanliness of our hotels and the safety of our community. Pacifica’s Pure Stay program is crafted to reassure all that health and safety are foremost in our hearts and minds.

CHLA Clean + Certified: Our Hotel is Clean + Safe Certified by the California Hotel & Lodging Association.


Person getting hand sanitizer

A Heightened Deep-Cleaning and Sanitization Process

    • Hand sanitizing stations located throughout the hotels in high-touch areas including, but not limited to entrances, exits, elevator landings, lobbies, restaurant entrances, meeting spaces, pools, spas and exercise areas.
    • Utilization of sanitized guest room key cards and/or digital key cards.
    • Guests will be provided with hand sanitizer and pre-wrapped masked (if necessary) upon arrival.
    • Sanitizing wipes are available for high-touch areas.

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hotel bedroom with 1 bed and and desk

Guest Rooms

  • Stringent cleaning and sanitizing protocols will be used to clean guest rooms including electrostatic spraying, a comprehensive electrostatically charged cleaning method.
  • Increased disinfection efforts and heightened focus on high-touch areas including, but not limited to television remote controls, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches.
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View of hotel reception desk and 2 floors above

Checking In & Out

  • Contactless check-out now available via text message.
person cleaning a food handle

Keeping Each Other Safe

  • Discontinued valet parking services.
  • Heightened focus on sanitizing and spacing of furnishings in high traffic areas including lobby, pool, fitness center, restaurants, etc. to meet distancing requirements.
  • Spa temporarily closed.
  • Offering take-out only. View our menu here

Flexible Cancellation Policies

Enjoy peace of mind with flexible cancellations. We are offering waived cancellation fees up to 24 hours before your scheduled arrival date. Changing the date on any reservation may result in different pricing, but there is no fee for making changes. Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation.