What To Expect During Your Visit
What To Expect During Your Visit
At Pacifica Hotels, the health and safety of our guests and team members is our primary concern. We have crafted a suite of measures and processes dedicated to ensuring the cleanliness of our hotels and the safety of our community. Pacifica’s Pure Stay program is crafted to reassure all that health and safety are foremost in our hearts and minds.
CHLA Clean + Certified: Our Hotel is Clean + Safe Certified by the California Hotel & Lodging Association.
Highlights
A Heightened Deep-Cleaning and Sanitization Process
- Hand sanitizing stations located throughout the hotels in high-touch areas including, but not limited to entrances, exits, elevator landings, lobbies, restaurant entrances, meeting spaces, pools, spas and exercise areas.
- Utilization of sanitized guest room key cards and/or digital key cards.
- Guests will be provided with hand sanitizer and pre-wrapped masked (if necessary) upon arrival.
- Sanitizing wipes are available for high-touch areas.
Guest Rooms
- Stringent cleaning and sanitizing protocols will be used to clean guest rooms including electrostatic spraying, a comprehensive electrostatically charged cleaning method.
- Increased disinfection efforts and heightened focus on high-touch areas including, but not limited to television remote controls, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches.
Checking In & Out
- Contactless check-out now available via text message.
Keeping Each Other Safe
- Discontinued valet parking services.
- Heightened focus on sanitizing and spacing of furnishings in high traffic areas including lobby, pool, fitness center, restaurants, etc. to meet distancing requirements.
- Spa temporarily closed.
- Offering take-out only. View our menu here